services

01. Initial Consultation:
We start with a complimentary call to discuss your ideas and travel goals. This gives us a chance to understand your preferences, any special requirements, and the type of experience you’re hoping to create. From here, we can fully understand what you’re looking for and how we can best make it happen. Whether it's a luxurious getaway, a family holiday, or a detailed guest journey for an event, we’ll take note of all the details to craft the perfect proposal for you.

02. Personalised Proposal:
Using the insights from our discovery call, we design a bespoke proposal tailored to your preferences and budget. We’ll recommend the best destinations, accommodation, activities, and unique experiences, ensuring that each aspect aligns with your vision. Our goal is to create a seamless and memorable experience that meets all your expectations.

03. Review and Refine:
Once we’ve put together the initial proposal or itinerary, we’ll present it to you for review. This is your chance to suggest any adjustments, ask questions, or make changes. We work collaboratively with you to refine the plan and ensure everything aligns perfectly with your expectations before confirming all bookings. 

04. Seamless execution:
After finalising the agreed plans, we handle all the bookings, transportation, and logistics, leaving you free to relax. Before your departure we provide you with an easy-to-follow trip or event schedule. We continue to support you throughout the travel period to ensure everything runs smoothly. Whether it’s troubleshooting or making last-minute recommendations, we’re always available to guarantee a seamless and stress-free experience.

How Does It Work?

Cancellation

Information

1. Personalised Travel Planning Signature & Essentials Package:
After our initial consultation, a non-refundable fee is required before work on your proposal begins. This fee will be applied toward the total trip cost if you proceed. If you choose not to move forward, the fee will be retained to cover the time and expertise already invested. Additional booking terms and conditions will apply based on individual supplier policies for flights, accommodations, and excursions.

2. Hotel LookBook & Accommodation Only:
Payment is required upfront before your hotel lookbook is shared. This fee is non-refundable. If you proceed with a booking, we’ll assist you through our hotel booking service at no additional planning cost. All accommodation bookings are subject to the cancellation terms set by the respective accommodation providers and suppliers.

3. Bespoke Itinerary Creation:
For bespoke itinerary services, cancellations made after payment and once work has commenced will incur a cancellation fee. This fee will reflect the time and work invested in curating your itinerary to date. Please notify us as soon as possible if you need to amend or cancel your itinerary.

4. Off-the-Shelf Digital Guide:
Due to the nature of digital products and the immediate access upon purchase, all sales are final, and refunds are not available. Please review the product description carefully before purchasing. If you have any questions or require clarification, we’re happy to help beforehand.

5. Event Concierge, Travel Logistics & Guest Experience Management:
Following our initial consultation, a detailed quote will be provided, including a management fee or day rate based on the scope of work required. Once work has commenced, cancellations will incur fees calculated on a sliding scale based on the time invested and proximity to the event or trip date. All completed work and costs incurred up to the cancellation point will be invoiced accordingly.