FAQ

Bespoke Itineraries are completely tailored to your unique preferences, creating a personalised, day-by-day guide to your trip. You’ll get expert recommendations for activities, dining, sightseeing, and more. Off-the-Shelf Itineraries, on the other hand, are pre-designed guides that you can purchase and use right away for popular destinations. While they are a more straightforward option, they still provide suggested activities and accommodations for an easy travel experience. 

Absolutely! Our guides have been designed with this concept in mind. Our guides ensure you’re well-equipped to plan a seamless and unforgettable trip from start to finish, with detailed itineraries, local tips, and expert advice. Of course, if time is against you or you’d prefer a more personalised, bespoke itinerary and full door-to-door travel management, we’re here to support and plan it for you – but our off-the-shelf guides provide enough information to build your own perfect trip.

Off-the-Shelf guides and itineraries are ready-to-use plans and cannot be customised after purchase. However, you can use them as a base and adjust according to your preferences, like adding personal dining reservations or alternative activities. If you prefer a fully personalised experience, our Bespoke Itinerary service is the best choice.

Once we’ve finalised your destination and preferences, we typically deliver your bespoke Itinerary within 7-10 days. We take the time to ensure every detail is perfectly suited to your needs, so you can expect a carefully planned guide curated with you in mind. 

For bespoke travel planning services, cancellations made after payment, and once work has begun will incur a fee. This fee will be based on the time and work already invested in creating your personalised itinerary. Please reach out as soon as possible if you need to make changes or cancel.

As this is a digital product and downloads are instant, we do not offer refunds. Please ensure that the guide meets your needs before purchase. If you have any questions or need more information, feel free to reach out to us before purchasing.